Participate in answering the donation phone line, keep the voicemail message up to date throughout the year. Provide excellent customer service, anticipating and exceeding the needs of our customers: donors, volunteers and staff. 10% Ongoing: As needed, serve on cross functional teams.Assist in the completion of the quarterly QPR and annual NAR for Feeding America. Develop and document annual giving and database policies and procedures. 15% Ongoing: Serve as the liaison with Accounting Department for monthly reconciliation and budgeting.Provide training, as necessary, to new and existing staff members to ensure correct procedures are followed for Raisers Edge entry. Ensure that the database provides the required information for planning and is used to its fullest capacity.
Maintains data integrity and accuracy, as well as handle all global changes, imports and other global database functions. 35% Ongoing: Develop charts, reports, and queries to provide analyses of program and campaign results and to plan for future segmentation.Ensure accurate transfer of records among different database systems (Raiser’s Edge Enterprise and NXT, Luminate, Volunteer Hub, SQL, etc.). Recommend table structures, coding and business rules that capture information for donor analysis and action. 20% Ongoing: Serve as Raisers Edge Systems Administrator and supervises the Gift Entry Coordinator and seasonal staff to assure accurate and timely processing of gifts, pledges, pledge reminders, payments, and gift receipts.This person will also provide reporting and analysis so that strategic business decisions can be made and assist with data pertaining to Freestore Foodbank signature events.Įstimated % of Time Frequency Description Position Title: Raisers Edge Database ManagerĮSSENTIAL FUNCTIONS: The Raisers Edge Database Manager coordinates and synthesizes information from multiple sources, supervises the Gift Entry Coordinator and part-time data entry clerks and ensures best practices in gift processing and data management. Location: Cincinnati, Ohio Job Description
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